WEBSITE & ONLINE STORE TERMS AND CONDITIONS

Tabula Rasa Louth Ltd

Last updated: 15 September 2026

Welcome to the Tabula Rasa Louth Ltd website.

These Terms and Conditions apply to your use of our website and to purchases and orders made through our website, including food and drink orders, collection or delivery orders, merchandise, gift vouchers and other products that we may offer from time to time.

Please read these Terms carefully before placing an order.

By placing an order through our website, you agree to these Terms and Conditions.

Nothing in these Terms affects your statutory rights as a consumer.

1. ABOUT US

The website and online store are operated by:

Tabula Rasa Louth Ltd

Trading as:

Tabula Rasa Louth

Trading address:
Elizabeth Court
Church Street
Louth
Lincolnshire
United Kingdom

Telephone: 01522 581649
Mobile / WhatsApp: 07833 099109

Further company and contact information may be displayed elsewhere on our website.

2. OUR WEBSITE

We make reasonable efforts to ensure that the information published on our website is accurate and up to date.

However, our menus, specials, products and availability change regularly.

Photographs and illustrations are provided for general guidance. As many of our dishes and products are homemade or prepared individually, the appearance of the item you receive may vary from photographs displayed online.

We may update, change, suspend or remove website content, products or menu items where reasonably necessary.

3. MENUS AND FOOD AVAILABILITY

We prepare many of our dishes fresh and availability can therefore change throughout the day.

Items displayed on our website are subject to availability.

A dish or product appearing on our website does not guarantee that it will still be available when an order is processed.

Some dishes are produced in limited quantities and may sell out.

When it's gone, it's gone!

Where an item becomes unavailable after you have ordered, we may contact you to offer:

• A suitable alternative;
• A substitution of similar value;
• A different collection or delivery option where appropriate; or
• A refund for the unavailable item.

We will not substitute an item where the substitution would materially alter the order without giving you an appropriate choice.

4. PRICES

Prices displayed on our website are shown in pounds sterling (£).

Prices will include applicable taxes where required.

We make reasonable efforts to ensure that prices are correct.

Occasionally, a pricing or website error may occur.

If we discover an obvious pricing error before fulfilling an order, we may contact you and give you the opportunity to purchase the item at the correct price or cancel the affected item for a refund.

We will not knowingly charge you more than the price you have agreed to pay without your agreement.

Delivery fees, service charges or other applicable charges will be displayed before you complete your order.

5. PLACING AN ORDER

When placing an order, you are responsible for ensuring that the information you provide is complete and accurate.

This includes:

• Your name;
• Contact details;
• Delivery or collection details;
• Products selected;
• Quantities;
• Any options or additions;
• Allergy or dietary information provided to us; and
• Payment information.

Before completing your order, you should check your basket carefully.

Submitting an order constitutes an offer to purchase the goods or services selected.

Receiving an automated acknowledgement does not necessarily mean that we have accepted the order.

A contract between you and Tabula Rasa Louth Ltd is formed when we accept your order.

6. PAYMENT

Payment may be required when you place your order.

Payments made through our website may be processed by a third-party payment provider.

We do not normally receive or store your complete debit or credit card details where payment is processed by an independent payment provider.

You confirm that you are authorised to use the payment method supplied.

If payment is declined, reversed or cannot be authorised, we may be unable to accept or fulfil your order.

7. FOOD ORDERS

Food ordered through our website is prepared for the collection or delivery time agreed when your order is accepted.

Preparation and collection times shown online are estimates unless we expressly confirm otherwise.

During particularly busy periods, orders may take longer than anticipated.

We will make reasonable efforts to prepare your order within the expected timeframe and will contact you where there is a significant problem or delay that we become aware of.

8. COLLECTION ORDERS

Please collect your order at the agreed time wherever reasonably possible.

Freshly prepared hot and cold food is produced for the agreed collection time.

We cannot guarantee the quality, temperature or condition of food where a customer collects substantially later than the agreed collection time.

If you expect to be significantly delayed, please contact us as soon as possible.

Orders should normally be collected during our published opening hours unless another arrangement has been expressly agreed.

9. DELIVERY ORDERS

Where delivery is available, the available delivery area, charges and estimated delivery times will be displayed during ordering where applicable.

You are responsible for providing a complete and accurate delivery address and appropriate contact information.

We cannot accept responsibility for delays or failed delivery caused by materially incorrect or incomplete information supplied by the customer.

Where reasonably possible, we will attempt to contact you if we encounter a delivery problem.

10. FOOD CANCELLATIONS

Freshly prepared food is made specifically to fulfil individual customer orders.

If you need to cancel a food order, please contact us as soon as possible.

If preparation has not started, we will normally be able to cancel the order and provide a refund.

Where preparation has already begun, ingredients have been committed specifically to the order, or the food has already been prepared, we may be unable to provide a full refund for a change-of-mind cancellation.

Any amount retained following cancellation will be reasonable and will reflect the circumstances and losses arising from the cancellation.

This does not affect your rights where food is faulty, unsafe, materially different from what was ordered or otherwise fails to meet your statutory rights.

11. PROBLEMS WITH FOOD ORDERS

If something is wrong with your food order, please contact us as soon as reasonably possible.

Examples include:

• A missing item;
• An incorrect item;
• Food that is materially different from what was ordered;
• A quality issue; or
• Another significant problem with the order.

Depending on the circumstances, we may offer an appropriate remedy such as:

• Replacing the affected item;
• Correcting the order; or
• Providing a full or partial refund.

We may reasonably ask for information or photographs to help us understand and resolve the problem.

This does not affect your statutory rights.

12. ALLERGIES AND INTOLERANCES

IMPORTANT – PLEASE READ BEFORE ORDERING

If you or anyone you are ordering for has a food allergy or intolerance, please make this known to us before completing your order and follow any allergy-ordering instructions displayed on our website.

Allergen information will be made available as required.

Our kitchen handles a wide variety of ingredients and allergens.

Although we follow food-safety procedures and take reasonable precautions to minimise cross-contamination, we cannot automatically guarantee that every product will be completely free from traces of a particular allergen unless this has specifically been confirmed.

Please do not rely solely on previous purchases, photographs, abbreviated menu descriptions or assumptions about a dish's ingredients.

Recipes, suppliers and ingredients can change.

If you are unsure whether a product is suitable for you, please contact us before ordering.

13. ONLINE STORE – NON-FOOD PRODUCTS

Our website may also sell merchandise, gifts, packaged goods and other non-perishable products.

Product descriptions, dimensions, photographs and other information are provided as accurately as reasonably possible.

Minor variations in appearance, packaging or colour may occur.

Goods supplied to consumers will be as described, of satisfactory quality and fit for their intended purpose as required by applicable consumer law.

Nothing in these Terms excludes those rights.

14. CANCELLING ORDERS FOR NON-PERISHABLE GOODS

For many non-perishable goods purchased online, consumers have a legal right to change their mind and cancel their contract within the applicable statutory cancellation period.

Where that right applies, you will normally have 14 days after receiving the goods to tell us that you wish to cancel.

You will then normally have a further 14 days to return the goods.

Where required by law, we will refund the appropriate standard delivery charge as well as the purchase price.

You may be responsible for the cost of returning unwanted goods where the law allows and where this has been made clear before purchase.

The right to cancel is subject to statutory exceptions.

15. PERISHABLE AND PERSONALISED GOODS

The normal change-of-mind cancellation right does not apply to certain products.

These can include goods that:

• Deteriorate or expire rapidly; or
• Have been made to the customer's specification or clearly personalised.

This may therefore apply to certain food products, cakes, hampers, personalised gifts or other bespoke products sold through our website.

Your statutory rights still apply if an item is faulty, damaged, not as described or otherwise does not conform to the contract.

16. RETURNS

Where you have a legal right to return a non-perishable product because you have changed your mind, please contact us before returning it.

Unless another arrangement has been agreed, returned products should be appropriately packaged and returned in accordance with the instructions we provide.

You may examine goods to the extent you reasonably could in a physical shop.

Where legally permitted, we may make an appropriate deduction from a refund if goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning and their value has consequently been reduced.

17. FAULTY OR DAMAGED PRODUCTS

If an item supplied through our online store is faulty, damaged, unsafe, not as described or otherwise does not meet your statutory rights, please contact us.

Depending on the circumstances and your legal rights, you may be entitled to:

• A refund;
• Repair;
• Replacement;
• Price reduction; or
• Another appropriate remedy.

Nothing in these Terms limits your statutory rights concerning faulty goods.

18. REFUNDS

Approved refunds will normally be made to the original payment method unless another method is agreed or required.

The time taken for a refund to appear in your account may depend on your bank or payment provider.

We will process refunds within the timescales required by applicable consumer law.

19. GIFT VOUCHERS AND GIFT CARDS

Where we sell Tabula Rasa gift vouchers or gift cards, any specific conditions, expiry date and restrictions applicable to them will be displayed at the time of purchase or supplied with the voucher.

Unless expressly stated otherwise:

• Gift vouchers cannot be exchanged for cash;
• No cash change will normally be given;
• Lost or stolen physical vouchers may not be replaceable unless we can reasonably verify the original purchase and unused balance;
• Vouchers cannot be resold for commercial purposes without our permission.

Nothing in this section affects rights that cannot legally be excluded.

20. PROMOTIONS AND DISCOUNT CODES

From time to time, we may offer promotions or discount codes.

Promotions may:

• Have a specified expiry date;
• Apply only to selected products;
• Require a minimum spend;
• Be limited to one use per customer;
• Be unavailable with another promotion.

Any important restrictions will be communicated with the promotion.

We may refuse use of a promotional code where it has expired, is not applicable to the order or is being used fraudulently or contrary to its published conditions.

21. WEBSITE ACCOUNTS

If our website allows customers to create an account, you are responsible for keeping your login information and password confidential.

Please notify us if you believe your account has been accessed without your permission.

We may suspend an account where reasonably necessary for security, fraud prevention or serious misuse of our website.

22. ACCEPTABLE USE

You must not deliberately misuse our website.

You must not knowingly:

• Attempt to gain unauthorised access to the website;
• Introduce malicious software;
• Interfere with website security;
• Use fraudulent payment information;
• Place fraudulent orders;
• Use automated systems to disrupt our services; or
• Use our website for unlawful purposes.

23. REFUSING OR CANCELLING AN ORDER

In unusual circumstances, we may need to refuse or cancel an order.

Examples may include:

• An item unexpectedly becoming unavailable;
• A serious pricing or website error;
• Payment not being authorised;
• Suspected fraud;
• An order being outside our delivery area;
• We are unable to fulfil an order safely;
• An emergency, equipment failure or other serious operational issue.

If we cancel an order after payment has been taken and you are not responsible for the cancellation, we will refund the amount paid for the cancelled items.

24. EVENTS OUTSIDE OUR REASONABLE CONTROL

Occasionally circumstances outside our reasonable control may affect our ability to fulfil an order.

These could include severe weather, power failures, equipment breakdown, supplier disruption, transport disruption, fire, flooding or other emergencies.

We will take reasonable steps to minimise disruption and will contact affected customers where reasonably possible.

Your statutory rights are not affected.

25. LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any consumer right or other liability that cannot lawfully be excluded.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed, subject always to rights and liabilities that cannot legally be excluded.

26. PRIVACY

Personal information provided through our website will be handled in accordance with our Privacy Policy.

This includes information provided when:

• Placing an order;
• Creating an account;
• Making an enquiry;
• Requesting delivery;
• Signing up for marketing communications; or
• Using our website.

Please read our Privacy Policy for further information.

27. COOKIES

Our website may use cookies and similar technologies.

Please refer to our Cookie Policy and cookie controls for further information.

28. INTELLECTUAL PROPERTY

Unless otherwise stated, the content of this website, including our original:

• Branding;
• Logos;
• Menu designs;
• Written menu descriptions;
• Photographs;
• Graphics;
• Website copy; and
• Promotional materials

belongs to Tabula Rasa Louth Ltd or is used with appropriate permission.

Content must not be copied, reproduced, republished or commercially exploited without permission except where permitted by law.

29. LINKS TO OTHER WEBSITES

Our website may contain links to websites or services operated by other organisations.

We are not responsible for the content, availability, security or privacy practices of independent third-party websites.

30. CHANGES TO THESE TERMS

We may update these Terms and Conditions from time to time.

The Terms applying to an individual order will normally be those in force when that order is placed, unless a change is required by law.

The latest version will be published on our website together with the date it was last updated.

31. COMPLAINTS

We genuinely want customers to enjoy their experience with Tabula Rasa.

If something has gone wrong, please contact us and give us a reasonable opportunity to investigate and put things right.

You can contact us using the details below.

Nothing in our complaints procedure prevents you from exercising your statutory consumer rights.

32. GOVERNING LAW

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer, you will retain any mandatory protections and rights regarding where legal proceedings may be brought that apply to you under law.

33. CONTACT US

If you have questions about an online order, return, refund or these Terms and Conditions, please contact:

Tabula Rasa Louth Ltd
Elizabeth Court
Church Street
Louth
Lincolnshire
United Kingdom

Telephone: 01522 581649
Mobile / WhatsApp: 07833 099109

Please use the contact details published on our website for the most up-to-date methods of contacting us.

© 2026 Tabula Rasa Louth Ltd. All rights reserved.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.